Returns & Exchanges

Updated on 9/05/2024

You can return the item(s) to the address stated on the return form available with our

support team. Please fill in the form and include this in your package. We are not able

to process returns without the proper information.

All returned items should be sent in their original condition and correct packaging for

them to be accepted. They must be in perfect condition, unwashed and unworn.

If any of these requirements are not met, we will not be able to refund your money.

To ship your return parcel to us, select a carrier at your local post office and use the

following address:

TPTS GROUP L.L.C-FZ

Meydan Grandstand, 6th floor, Meydan Road,Nad Al Sheba,

Dubai, U.A.E

You can ship back multiple returns in one box, as long as you include the correct return

forms for each order.

You can make a return within the next 7 calendar days since receipt of your order as

per UAE law.

The customer is responsible for the cost of returning the item(s). In case of defective or

incorrect item, please contact us.

As soon as our warehouse receives your returned package and processes it, we’ll issue

a refund to the same bank account you used to make the purchase. The refund can

take up to 14 working days depending on your bank.

Returned items are the responsibility of the customer until they reach our warehouse,

so make sure they're packaged properly and can't get damaged on the way.

As the parcel remains your responsibility until it arrives back with us, make sure that

you get proof of postage in case you need to contact us about your return.

Exchanges

At the moment, we do not support immediate exchanges, but if you wish to make an

exchange, contact us via our Help Center and we’ll help you with the steps that will follow.